Edit: 2/2/2008: Comments locked because for whatever reason, spam bots love submitting spam comments to this post and akismet doesn’t auto-block them.
From : (me)
Sent : Saturday, December 2, 2006 9:59 AM
To : support@FullTiltPoker.com
Subject : Unable to Connect to ServerHello…
I just downloaded the FullTiltPoker program. It installed successfully, but when starting up the program, it reports “Sorry, Unable to Connect to Server.” I checked the server status on fulltiltpoker.com and they seemed to be operational. Please advise.
Joe
This is followed by…
From : Full Tilt Poker Support
Sent : Saturday, December 2, 2006 5:38 PM
To : (me)
Subject : Re: Unable to Connect to Server (KMM701068I18073L0KM)Hello Joe,
Thank you for your email.
For the security of our players, we require that all communication about a player’s Full Tilt Poker account be sent from the email address registered to that account. This is to verify that the inquiry has come from the owner of the account in question. We cannot divulge any confidential account information to any email address that differs from the one on your Full Tilt Poker account.
Please resubmit your question from the same email address registered to your Full Tilt Poker account and we will be more than happy to address your issue.
Thanks for your understanding and cooperation, and we look forward to helping you.
Regards,
Kenji
Full Tilt Poker Support
Perhaps I should’ve mentioned that I was looking to register, but it just seems like whomever saw my e-mail saw my e-mail address did not belong to a registered user and decided to kick back a form letter without even reading my e-mail. I replied back saying that I wasn’t a registered user and still need assistance, at which point I did get assistance.
It’s fun being on the other side of tech support.